Returns & Refunds

30-Day Return Window

We accept returns on most items within 30 days of the delivery date. To be eligible, the item must be in its original condition — unused, undamaged, and with original packaging where applicable.

How to Start a Return

Email us at support@wagmello.com with your order number and the reason for your return. We will reply within 1–2 business days with return instructions.

Return Shipping

If the return is due to our error (wrong item sent, product arrived damaged, product defective on arrival), we cover return shipping. For all other returns, the customer is responsible for return shipping costs.

Refund Timeline

Once we receive and inspect the returned item, we process refunds within 3–5 business days. The refund posts to your original payment method. Depending on your bank, it may take an additional 3–7 business days to appear on your statement.

Exchanges

If you'd prefer an exchange (different size, color, or product), let us know when you contact us. We'll ship the replacement once we receive the return.

Non-Returnable Items

The following cannot be returned:

• – Items returned more than 30 days after delivery
• – Items that are clearly used or damaged by the customer
• – Opened consumable products (treats, supplements) for hygiene reasons